Frequently Asked Questions
What is your return policy?
All Trendy Ties and Bows are cut from the bolt, sewn, and shipped to order. We make them with love just for you so we do not offer refunds or exchanges at this time. However, we take pride in the quality of our products and will gladly refund your money or send you new items if there is a mistake made on our end. Please be sure to refer to the size chart when ordering for the correct fit. If you are trying to match a specific color and are unsure, we are happy to mail you fabric swatches. Please send an email to firstname.lastname@example.org with the swatches you'd like along with your address and they will be sent within 3 business days.
When will my order ship?
We will do our best to have your order ship as fast as possible. All ties and bows are hand cut, sewn, pressed, and packaged just for you. Please allow 3-5 business days after placing your order for it to be shipped and up to 10 business days for large wedding orders. Once your order ships, you will receive a shipping confirmation with a tracking number.
My tracking number is not working, am I crazy?
Please allow up to 24-48 hours for the mail system to scan your package and update the tracking.
My tracking number says my order has been delivered but I can’t find it. What do I do?
You need to call your local Post Office (not the 1-800 number) and they will be able to speak to the specific driver that dropped off the package. They will be able to tell you exactly where the package was left.
How do I make a change to my order?
Please email us at email@example.com and we will let you know your options!
Are you having any sales coming up?
Our newsletter subscribers have early access to all sales. If you want to find our first and have your pick of sizes, sign up for our newsletter by following the link below.
My size is sold out, will you be restocking?
We will do everything we can to restock our most popular items and sizes that sell out fast. However, most styles sell out each season and we cannot get the same fabrics back in stock. If there is a particular style you would like to check on- please send us an email at firstname.lastname@example.org and we will let you know!
Any other questions? Feel free to get in touch.
Email us for any additional questions at email@example.com